A-wedding Day - Return Policy Do you offer a guarantee? We at A-wedding Day stand behind our products and they are 100% satisfaction guaranteed.* If you are not completely satisfied with your order you must call us. We may at our discretion either send a replacement or issue you a return code. You must follow the guidelines to be reimbursed for the purchase price of the merchandise less any shipping charges. What is your return policy? Authorization No returned merchandise will be honored without our prior authorization. To receive authorization, you need to call us at: 951-681-1244 M-F 9:00am - 5:00pm PST. We are in California. Please schedule your calling to allow for time zone differences, if applicable. Return Guidelines Inspect the merchandise that you have received thoroughly and note any discrepancies or damage. Contact A-wedding Day immediatly and tell us what the problem is. If the item is not to be replaced, request a return code. Send us the items, so we have them within 2 weeks of the date you received them. Wrap the package securely. Post the Return Code in large letters/numbers on each package. Before sending the items make sure that they and the packaging are in their original - brand new condition. For security reasons unidentifiable packages will be refused. We DO NOT refund shipping charges and return shipping costs are the customer's responsibility unless the return is due to defect or our mistake. Orders refused or returned without prior authorization will be subject to all freight charges plus re-ship charges and a 25% re-stocking fee if the merchandise is returned to stock. This is the charge imposed on us by our suppliers. Any damaged item will be replaced by the exact same item. Personalized items can be returned only if they are damaged or we made an error in the engraving or personalization. Any engraved, embroidered or otherwise personalized items that are returned due to damage or our error will be replaced by the exact same items with personalization, corrected. * Follow our guidelines carefully. How can I contact you? We pride ourselves by being available to our customers. When you call, real people answer the phone. We do have a 'generic' answering machine so you can just leave a massage and we'll call you back. When calling A-wedding Day or Gan Publishing, you'll not be led by an answering aparatus leading you from one department to another. You'll speak with a real live person. You may of course send us an Email or a Fax. Our business hours are generally 9am to 5pm, Pacific Time, Monday through Friday. Orders may be placed by phone, fax, or on-line. Telephone: 951-681-1244 24 hour FAX: 951-788-9677 Just wanted to let you know I received the second red rose wedding album. Nande was such a help with this order, it's almost unbelievable. This is the kind of customer service you rarely find these days... I think you actually lost money on my order, but know that you have a loyal customer for life. I will be sure to tell everybody I know that you stand by your word and will go to whatever measure is possible to keep your customers 100% satisfied! Aloha and Mahalo (thank you)! Kristina, Hawaii I am amazed at all the time and patience from your company for such a small order being placed. I have received my order this morning which I am overjoyed about. I didnt expect it so quickly, it is a lovely gift for my friend who will adore it. Your company really is the best I have experienced so far regarding customer service, reliability and superb products. It is a shame I was unaware of your company when it was my wedding as I am sure you would have had a much larger order! Thank you once again for all your help. Regards Jackie Adams Thank you so much for your quick response and help! I wish more online companies were that responsive. I am glad I found you! Diane from Toronto You have been so kind. I certainly intend to let everyone know how helpful you have been and encourage them to visit your site. Thank you again for your wonderful help. Barb in Wisconsin Thanks so much for being so helpful. The merchandise arrived safely on Friday. I will most definetly tell others of your webb site, it has so much to offer young brides. Sincerely, Carolyn Sibert